TLG students and their parents or carers and referrers have the right to receive a high standard of service. The Complaints Procedure is in operation to enable our service users to be listened to and to ensure that any complaints are dealt with fairly, quickly and confidentially.
We view complaints positively as they give us the opportunity to improve the quality of our services. Many complaints can be resolved before they reach the formal stage. If this is not possible, it is important that fair, accessible action is taken.
If you wish to make a complaint, please talk to a member of staff in the first instance. If you do not feel your complaint has been resolved, you may put it in writing referring to the Complaints Procedure below.
TLG West London has not received any formal complaints within the last year.